Supporter Experience Officer

Title Supporter Experience Officer
Employment Type Permanent
Contract Type Full Time
Hours per Week 35
Salary £25,000-£27,000
Location London
Application Deadline 02/06/2019

Who we are

Muslim Aid is a British, faith-based international development organisation that provides support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

What you will be doing

Supporter Experience Team is involved in the planning and development of the programme that puts the supporter experience at the heart of everything they do as well as increase the depth and value of supporter relationships whilst encouraging repeat giving or multiple interactions. This will entail work on mailed, e-appeals and telemarketing.

The team plays a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team will take a lead in mapping supporter journeys by using a data driven methodology to ensure we are implementing insights to improve the way we engage with our supporters.

Working within the Supporter Experience Team, the purpose of this role is to design and implement first class stewardship plans to ensure our amazing supporters have a great experience with Muslim Aid and care about the cause for many years.

As a confident communicator, you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and experiences across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

Why you will be hired

The ideal candidate will be IT literate - proficient with Word, Excel and Outlook and will have significant supporter/customer care experience obtained from the commercial or charity sectors. You will have experience of working in a busy environment, prioritising activities appropriately and managing multiple, conflicting priorities. You will also have proven experience of developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter experience.

How to apply

To apply please submit your cover letter (no more than 1 page) and CV to

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check (Basic, Standard or Enhanced depending on the role). In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

Supporter Experience Officer Job Description

Supporter Experience Officer Job Description
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