Supporter Experience Officer

Supporter Experience Officer

Permanent

Full Time

£23,000 - £27,000

Location: London

Closing date: 19th July 19

Who we are:

Muslim Aid is a British, faith-based international development organisation that provides support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

What you’ll be doing:

The Supporter Experience team is involved in ensuring the supporter experience is at the heart of everything we. We are aiming to increase the depth and value of supporter relationships whilst encouraging repeat giving or multiple interactions. The purpose of this role is to design and implement first class stewardship plans to ensure our amazing supporters have a great experience with Muslim Aid and care about the cause for many years.

The Supporter team plays a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team will take a lead in mapping supporter journeys by using a data driven methodology to ensure we are implementing insights to improve the way we engage with our supporters.

As a confident communicator, you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and experiences across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

Why you’ll be hired: 

The ideal candidate will be IT literate and proficient using Excel to handle data. You will have significant supporter/customer care experience obtained from the commercial or charity sectors. You will understand the importance of a supporter journey and how to map and track that journey to ensure each step is fully understood and engaged with.

You will have experience of working in a busy environment, prioritising activities appropriately and managing multiple, conflicting priorities. You will also have proven experience of developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter experience.

Why you should apply:

If you are ambitious and self-motivated, with the ability to work with a high degree of autonomy this role is an exciting opportunity. You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field.

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV to Recruitment@muslimaid.org

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check (Basic, Standard or Enhanced depending on the role). In addition, all successful candidates for finance roles will undergo an Experian Credit Check

Supporter Experience Officer

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