Who we are:
Muslim Aid is a British, faith-based international development organisation that provides support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.
There are certain periods during the year when Muslim Aid requires additional staffing assistance within our Supporter Relations and Fundraising teams. Ramadan and Qurbani are key seasonal lifts for the organisation and it is during these periods that Muslim Aid raises more funds than at any other time. These funds are used throughout the year for the essential humanitarian and development work that the organisation carries out in the UK and around the world.
What you will be doing:
Muslim Aid are recruiting multiple flexible, temporary Outbound Call Centre Representative positions between April and August this year.
This is a crucial role during the Ramadan and Qurbani period as the quality of the Outbound Call Centre can determine how successful Muslim Aid is in reaching their fundraising target for the year.
The Outbound Call Centre Representative will liaise with current and potential supporters over the telephone. The role will involve proactively approaching existing supporters throughout seasonal campaigns to encourage donations for our development projects, seasonal programmes and emergency appeals. You will be expected to provide a professional and efficient service to Muslim Aid supporters by maintaining an outstanding standard of customer service and processing telephone donations accurately.
Who we are looking for:
We are looking for confident, articulate individuals with high energy, exceptional customer service skills and the ability to work at pace with patience and a positive attitude. The role requires someone who has experience of working in a call centre with telemarketing experience and with strong interpersonal and negotiating skills.
Hours of work
Various shifts available weekdays and weekends:
Mid-April – Mid June
Shifts available every day during this period
£10.12 per hour
Application and Selection
Closing date for this role is Wednesday 3rdApril 2019.
To apply please submit your CV firstname.lastname@example.org
As we will be recruiting for a number of positions interviews and information sessions will take place at the same time and as a group. Please ensure you are able to make one of the following sessions before applying:
Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check (Basic, Standard or Enhanced depending on the role). In addition, all successful candidates for finance roles will undergo an Experian Credit Check.