Cookies on the Muslim Aid Website


We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the yourname website. However, if you would like to, you can change your cookie settings at any time.


Seasonal Donations Night Telephonist


Seasonal Donations Night Telephonist

Employment Type

Casual (Temporary)


2 Weeks


40+ per week

Shift Pattern

10pm to 8am, Monday to Sunday


£7.50 per hour



Application Deadline

Tuesday 1st August 2017

Interview Date

Monday   7th August – Friday 11th  August 2017


Seasonal Telephonists provide telephone support to our Donations team during our Ramadan and Qurbani seasonal campaigns.  You will provide a professional, efficient and informative service to Muslim Aid supporters by taking and processing telephone donations overnight.


Key Responsibilities:

-       Act as a first point of contact for all our supporters at night.

-       Process all incoming telephone donations.

-       Respond to donation queries online and over the phone.

-       Promote our various services to donors.


Essential Qualities:

-       Experience of working in a customer service environment.

-       Articulate and friendly with listening skills.

-       Numerate.

-       Familiar with IT and a quick learner.

-       Resilient.