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Jobs

Seasonal Donations Night Telephonist

Title

Seasonal Donations Night Telephonist

Employment Type

Casual (Temporary)

Duration

2 Weeks

Hours

40+ per week

Shift Pattern

10pm to 8am, Monday to Sunday

Salary

£7.50 per hour

Location

London

Application Deadline

Tuesday 1st August 2017

Interview Date

Monday   7th August – Friday 11th  August 2017

 

Seasonal Telephonists provide telephone support to our Donations team during our Ramadan and Qurbani seasonal campaigns.  You will provide a professional, efficient and informative service to Muslim Aid supporters by taking and processing telephone donations overnight.

 

Key Responsibilities:

-       Act as a first point of contact for all our supporters at night.

-       Process all incoming telephone donations.

-       Respond to donation queries online and over the phone.

-       Promote our various services to donors.

 

Essential Qualities:

-       Experience of working in a customer service environment.

-       Articulate and friendly with listening skills.

-       Numerate.

-       Familiar with IT and a quick learner.

-       Resilient.