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Seasonal Donations Support Assistant


Seasonal Donations Support Assistant

Number of Positions available


Employment Type

Casual (Temporary)


3 weeks


40+ per week (shift based)

Shift Pattern

9am to 8pm, Monday to Sunday


£7.50 per hour



Application Deadline

1st August 2017

Interview/Test Date

7th   August – 11th August 2017


Seasonal Support Assistants support our Donations team during our Ramadan and Qurbani seasonal campaigns.  The focus of this role is on transactional support.  You will be involved in processing incoming donations, making ‘warm’ calls to donors, providing an online chat service to people visiting our website and performing general administrative tasks.


Key Responsibilities:

-       Process all incoming donations (i.e. cheque, web, direct debit, cash and telephone) onto our in-house ThankQ CRM system.

-       Make outgoing calls to supporters regarding our services.

-       Provide administrative support in all donations processing related work.

-       Respond to donation queries online, via email and over the phone

-       Promote our various services to donors.

Essential Qualities:

-       Experience of providing administrative support.

-       Numerate.

-       Familiar with IT and a quick learner.

-       Articulate.

-       Resilient.