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Seasonal Donations Telephonist


Seasonal Donations Telephonist

Number of Positions available


Employment Type

Casual (Temporary)


3 Weeks


40+ per week (shift based)

Shift Pattern

8am to 10pm, Monday to Sunday


£7.50 per hour



Application Deadline

1st August 2017

Interview Date

7th   August – 11th August 2017


Seasonal Telephonists provide telephone support to our Donations team during our Ramadan and Qurbani seasonal campaigns.  You will provide a professional, efficient and informative service to Muslim Aid supporters by processing telephone donations.


Key Responsibilities:

-       Act as a first point of contact for all our supporters.

-       Process all incoming telephone donations.

-       Respond to donation queries online and over the phone.

-       Participate in outbound ‘warm’ calling to increase donor retention.

-       Promote our various services to donors.


Essential Qualities:

-       Experience of working in a customer service environment.

-       Articulate and friendly with listening skills.

-       Numerate.

-       Familiar with IT and a quick learner.

-       Resilient.