cookies

Cookies on the Muslim Aid Website

X

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the yourname website. However, if you would like to, you can change your cookie settings at any time.

Jobs

Seasonal Donations Telephonist

Title

Seasonal Donations Telephonist

Number of Positions available

5

Employment Type

Casual (Temporary)

Duration

3 Weeks

Hours

40+ per week (shift based)

Shift Pattern

8am to 10pm, Monday to Sunday

Salary

£7.50 per hour

Location

London

Application Deadline

1st August 2017

Interview Date

7th   August – 11th August 2017

 

Seasonal Telephonists provide telephone support to our Donations team during our Ramadan and Qurbani seasonal campaigns.  You will provide a professional, efficient and informative service to Muslim Aid supporters by processing telephone donations.

 

Key Responsibilities:

-       Act as a first point of contact for all our supporters.

-       Process all incoming telephone donations.

-       Respond to donation queries online and over the phone.

-       Participate in outbound ‘warm’ calling to increase donor retention.

-       Promote our various services to donors.

 

Essential Qualities:

-       Experience of working in a customer service environment.

-       Articulate and friendly with listening skills.

-       Numerate.

-       Familiar with IT and a quick learner.

-       Resilient.