Supporter Relations Assistant (Seasonal)

Job Details

  • Job Type
  • Location
    London, United Kingdom
  • Closing Date
    March 27th, 2020
  • Job Description
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Summary of Role

There are certain periods during the year when Muslim Aid requires additional staffing assistance within our Supporter Relations and Fundraising teams. Ramadan and Qurbani are key seasonal lifts for the organisation and it is during these periods that Muslim Aid raises more funds than at any other time. These funds are used throughout the year for the essential humanitarian and development work that the organisation carries out in the UK and around the world.

About the Role

Muslim Aid are recruiting multiple flexible, temporary Supporter Relations Assistant positions for Ramadan this year.

This is a key role in the organisation as it is often the first interaction a supporter has with Muslim Aid.  This role can not be underestimated as whatever interaction takes place will always, without exception be remembered in what we aim to be a positive, fulfilling experience.

The roles are responsible for receiving, processing and responding to enquiries and contact from supporters, campaigners, volunteers and the wider general public. You will provide critical support answering queries, promoting our services/products and processing donations. You will be required to enter records accurately onto the Customer Relationship Management (CRM) System and to maintain a high level of accuracy in all management information.

This role will provide excellent service on a daily basis and be the first point of contact for all internal and external supporter related queries.

About You

We want to provide the best possible level of service to our supporters to ensure they feel valued and are given a high standard of care. For this we are looking for individuals with exceptional customer service skills and the ability to work at pace with patience and a positive attitude. The roles require someone who is passionate about the work Muslim Aid does and be able to express that over the telephone, sharing their knowledge articulately and confidently.

The details:


Supporter Relations Assistant x 8

Working hours

Various hours available on a rota basis within various shift patterns (8am-8pm)


For period

20th April 2020 – 22th May 2020

Closing date

29th March 2020


Week commencing 6th April 2020


Week commencing 20th April 2020

Hourly rate

£8.72 per hour


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