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Supporter Privacy Notice


This Privacy Notice explains:

  • who we are
  • how we collect, share and use your personal data
  • how you can exercise your privacy rights

Muslim Aid is the data controller responsible for your personal data (referred to as "we", “us” or “our” in this privacy notice) and we are committed to respecting your privacy.

Muslim Aid is a registered charity in England and Wales with registration number 1176462 and Data Controller registration number Z1169585.

Contact Us

If you have any questions about

  • this privacy notice
  • the use of your personal data
  • or wish to request to exercise any of your rights

please contact our Data Protection Officer using the following details:

By email:[email protected]          

By post:
  Kazient Privacy Experts ℅ Muslim Aid Data Protection Officer
               The Minster Building
               Great Tower St
               EC3R 7AG
               United Kingdom

Making a Data Protection Complaint

If you have any concerns about the use of your personal data or the way we handle your requests relating to your rights, you can raise a complaint directly with us by using the contact details provided in this notice.

If you are not satisfied with the way we handle your complaint, you are entitled to raise a complaint directly with the UK Information Commissioner’s Office via the details available on their website:


Personal Data We Collect From You

We collect personal data when you:

  • make a donation to us
  • visit our website
  • complete an online contact form
  • participate in a competition or promotion
  • attend one of our events
  • communicate with us (including phone calls, chat, email, web forms, social media)


The types of personal data we collect from you include/are:

  • Identity Data which includes your first name, last name,  date of birth and age
  • Contact Data which includes your home address, email address and phone number
  • Financial data which includes your bank account details
  • Profile Data which includes feedback, survey responses
  • Technical Data which includes internet protocol (IP) address, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
  • Verification Data which includes identification documents such as driving licence
  • Any personal data about you included in free text boxes; including in relation to enquiries, feedback, or comments submitted to us

We may also collect Special Categories of Data when you participate in a fundraising event which includes:

  • Health data which includes any physical disability, mental disability or any medical condition

It is important the personal data we hold about you is accurate and up to date.

Please keep us informed of any changes to your personal data for example change of contact details, etc.


Personal Data We Collect from Others

Sometimes we work with carefully selected third parties and we may receive your personal data from them.

The third parties include:

  • business partners
  • suppliers
  • sub-contractors
  • advertisers
  • referrers


How We Use Your Personal Data

Data Protection law permits us to process your personal data only if we have a valid legal basis to do so.

We use your personal data for the following purposes:


Type of Data

Lawful basis of processing

To provide information that you have requested

  • Identity
  • Contact

Legitimate interests

To manage our relationship with you (including updating you with important changes)

  • Identity
  • Contact
  • Profile


Performance of a contract

To keep you informed about campaigns, projects, updates and opportunities

  • Identity
  • Contact
  • Profile
  • Marketing


To process and administer your:

  • donations
  • gift aid claims
  • Identity
  • Contact
  • Profile
  • Financial

 Performance of a contract

To use data analytics and to improve our website, services, marketing, and consumer experiences

  • Technical
  • Profile
  • Usage

Legitimate interests

To manage our sponsorship programs

  • Identity
  • Contact
  • Profile

Legitimate interests


To support fundraising activities and manage fundraising events

  • Identity
  • Contact
  • Profile

Legitimate interests

Meeting our legal and regulatory obligations

  • Identity
  • Contact
  • Profile

Legal obligation

To keep you safe when you participate in any activity or even with us

  • Health

Vital interests

We’ll only ask for Special Categories of Data when we absolutely need to and use it in limited circumstances.

Where we are processing your personal data for our legitimate interests, you may object to the processing of your personal data.

We need certain personal data from you to be able to provide services to you.

Sharing Your Personal Data

When necessary, we share your personal data with:

  • our service providers
  • tax, government, and any relevant regulatory authorities
  • prosecuting authorities and courts, and/or other relevant third parties connected with legal proceedings or claims
  • law enforcement agencies
  • third parties where we are required to do so by law

Transfer of Your Personal Data Outside the UK

Your personal data may be transferred outside of the UK to our trusted service providers.

We require third parties to keep your personal data confidential and secure.

We ensure that suitable protection is maintained at all times by ensuring that appropriate safeguards are in place.


Retaining Your Personal Data

We keep personal data for as long as it is required by us for the

  • purposes described above
  • to meet our legal or regulatory obligations
  • for the exercise and/or defence of any legal claims


There may be some circumstances where we use your personal data for profiling.

We always make sure the way we process your personal data is safe and fair to you.

Where we are processing your personal data for profiling activities, you may object to the processing of your personal data.

Automated Decision Making

We do not use any automated processes to make decisions about you that produce legal or significant effects concerning you.


Your Data Subject Rights and How to Exercise Them

You have rights relating to the personal data we hold about you, however, they may be subject to various exceptions and limitations.

You can request to exercise your rights at any time by contacting us. The contact details can be found in the Contact Us section of this notice.

Your rights:

Right to be informed: We are obliged to provide clear and transparent information about our processing activities of your personal data.

Request access to your personal data (commonly known as a “data subject access request”): You have the right to understand what personal data we hold about you and why.

Request correction of the personal data: If we hold inaccurate or incomplete personal data, you have the right to request us to rectify or correct your personal data.

Request erasure of your personal data: You may ask us to delete or remove personal data where there is no good reason for us to continue to process it. Please note, however, that we may not always be able to comply with your request for erasure for specific legal reasons.

Request restriction of processing of your personal data: You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. You may exercise the right to restrict processing when one of the following conditions applies:

  •  the accuracy of the personal data is contested
  • processing of the personal data is unlawful
  • we no longer need the personal data for processing but the personal data is required for part of a legal process
  • the right to object has been exercised and processing is restricted pending a decision on the status of the processing

Right to Withdraw Consent: You may withdraw consent at any time if we are relying on your consent to process your personal data. This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds.

Right to object: You have the right to object to our processing of your personal data where:

  • processing is based on legitimate interest
  • processing is for the purpose of direct marketing

Please note when you request to exercise any of your rights we may request specific information from you to help us confirm your identity and keep your personal data protected.

Last updated: 9th June 2022


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Tel: 020 7377 4200

Charity CIO No. 1176462

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