Governance & Performance Officer

Summary of Role

The Governance & Performance Officer supports effective organisational governance, performance monitoring and reporting across Muslim Aid.

The postholder provides coordination and administrative support for Board and Committee cycles, governance records, action tracking, KPI data collection and organisational performance reporting.

Working closely with the Governance and Performance Manager, CEO Office, Leadership Team and departments, the role helps ensure that information is accurate, well organised, timely and presented clearly to support accountability and decision-making.

A key focus of the role is to support the smooth operation of governance and performance processes, maintaining trackers.

About the Role

1. Coordinate Board and Committee scheduling, logistics, agendas, papers and meeting arrangements, working to agreed governance timetables.
2. Preparation, collate, format and distribute Board and Committee papers, ensuring deadlines are met and documents are complete.
3. Coordinate the collection of performance information, KPI updates and supporting evidence from departments in line with reporting timetables.
4. Take accurate minutes for governance meetings and maintain clear records of decisions, actions and follow-up points.
5. Support the implementation and maintenance of the organisation’s performance management, business planning and reporting frameworks, including tools, trackers, templates and reporting processes.
6. Gather, organise and check departmental inputs in support of the organisation’s annual report process.

About You

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.

This role operates on a hybrid working basis, with a requirement to work from the office for a minimum of three days per week, and additional days where required to meet organisational needs.

To be successful in this role, you will need:

1. Degree or equivalent experience in business, management, public administration, governance, project coordination or a related field
2. Experience providing coordination or administrative support for governance, committees or senior meetings
3. Experience of minute-taking, action tracking and preparing or coordinating meeting papers
4. Experience collecting, checking and collating performance information, KPIs or reporting data
5. Strong organisational, planning and coordination skills
6. Ability to handle data, spreadsheets, trackers and dashboards confidently

Why you should Apply

Join Muslim Aid as our Governance & Performance Officer and play a key role in supporting effective governance, accountability and organisational performance. You will coordinate Board and Committee processes, maintain governance records, track actions and support KPI monitoring and reporting. Working closely with senior leadership and departments, you will help ensure accurate and timely information supports decision-making. If you are highly organised, detail-oriented and have strong coordination and reporting skills, we would love to hear from you.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working – minimum of 3 days per week in the office
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply: 

Please submit your cover letter (no more than 1 page) and CV to apply.  [email protected] with the subject title ‘Governance & Performance Officer’.

Pre-employment Checks:

Due to the nature of our work with children & vulnerable communities, Muslim Aid operates rigorous safeguarding and Protection from Sexual Exploitation and Abuse (SEA) procedures in our recruitment process. We are committed to the prevention of sexual abuse, exploitation and adopt a zero-tolerance approach to SEA, as a result, any employment with Muslim Aid is subject to the following checks prior to your start date:

• Satisfactory professional references, including safeguarding specific-enquiries.
• A Basic level Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check where applicable.
• Right to work documentation review in the country this role is located. 

We will do everything possible to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.